FAQs
Delivery
How long does delivery take?
Standard UK delivery usually takes 3–5 business days. Expedited options are available at checkout for faster service.
Do you deliver internationally?
Yes! We ship worldwide. Delivery times and costs vary depending on the destination and will be calculated at checkout.
Can I track my order?
Absolutely. Once your order is dispatched, you’ll receive a tracking number via email to monitor its progress.
What happens if my delivery is late?
If your order hasn’t arrived within the expected timeframe, contact our support team. We’ll investigate and ensure your order reaches you as quickly as possible.
Production Time
What is your returns policy?
We accept returns for defective or damaged items. Please contact us within 14 days of receiving your order to arrange a replacement or refund.
Can I return custom printed items?
Due to their personalized nature, custom printed items cannot be returned unless there is a manufacturing defect or error on our part.
How do I request a return?
Contact our support team with your order number and photos of the issue. We’ll guide you through the return or replacement process.
How long does it take to process a refund?
Refunds are processed within 5–7 business days after we receive the returned item. The refund will be issued to your original payment method.
Returns
How long does it take to produce my order?
Standard production time is 2–4 business days. Bulk or complex orders may take slightly longer.
Do you check artwork before printing?
Yes, we offer a free artwork check to make sure your design is print-ready and will look perfect on your product.
Can I request a rush order?
Yes! Contact us before placing your order to discuss rush production options. Additional fees may apply.
When will my order be dispatched?
Orders are dispatched immediately after production. You’ll receive a confirmation email with your tracking information once it’s on the way.